Shipping policy

Thank you for shopping with dŌSA Naturals. This policy explains how we process and ship orders placed through dosanaturals.com.

Order Processing

Orders are typically processed within [insert number] business days after payment is confirmed. Business days exclude weekends and holidays.

Processing time is separate from shipping transit time. During holidays, promotions, or periods of high order volume, additional processing time may be needed. If your order experiences a significant delay, we will contact you using the information provided at checkout.

Shipping Destinations

We currently ship to [insert destinations served, including any exclusions].

Available shipping options are displayed at checkout based on your delivery address.

Shipping Rates and Delivery Estimates

Shipping charges are calculated and displayed at checkout before payment.

Delivery estimates depend on the destination and shipping service selected. Unless expressly guaranteed, delivery dates are estimates.

Weather, carrier disruptions, holidays, and other circumstances may affect delivery times.

Any free shipping offer is subject to the eligibility requirements and exclusions stated with that offer.

Order Tracking

When your order ships, we will send a shipping confirmation to the email address provided at checkout. Tracking information will be included when available.

Tracking updates may take time to appear after the carrier receives your package.

Shipping Address Accuracy

Please verify your shipping address before completing your purchase.

If you notice an error, contact us promptly at info@dosaskincare.com. We will make reasonable efforts to update the address, but changes may not be possible once the order has been processed or shipped.

If a package is returned because of an incorrect or incomplete address, we will contact you to arrange the next steps. Additional shipping charges may apply if the addressing error was provided by the customer.

Delayed or Missing Packages

If your order is delayed or tracking appears stalled, please contact us so we can help investigate with the carrier.

If tracking shows delivery but you cannot locate the package, check the delivery area and with other members of your household or building. Contact us promptly if the package remains missing.

We will review the circumstances and work with you and the carrier toward an appropriate resolution. Your rights under applicable law remain unaffected.

Damaged or Incorrect Orders

Please inspect your order upon arrival.

If an item is damaged, leaking, incorrect, or missing, email info@dosaskincare.com with:

  • Your order number.

  • A description of the issue.

  • Photos of the affected product and packaging, if available.

Keep the product and packaging until we provide instructions, as they may be needed to investigate a shipping claim.

We will review the issue and arrange an appropriate resolution.

Temperature-Sensitive Products

Some dŌSA Naturals products, including body butters and other oil- or butter-based products, may soften or change texture during exposure to heat.

When possible, retrieve your package promptly after delivery and store products according to their label directions, away from direct sunlight and excessive heat.

If a product arrives leaking or appears compromised, contact us before use.

Returned or Undeliverable Packages

If a carrier returns your package as undeliverable, we will contact you to discuss reshipment or any applicable refund under our Refund Policy.

Any additional charges will be explained before reshipment. We will not charge you to correct a shipping error caused by us.

Returns and Refunds

For information about product returns, exchanges, and refunds, please review our Refund Policy.

Contact Us

For shipping questions or assistance, contact:

dŌSA Natural Skin Care, LLC
Email: info@dosaskincare.com
Phone: 312-446-6483
Website: https://dosanaturals.com