Refund policy

At dŌSA Naturals, we want you to feel confident about your purchase. If there is a problem with your order, please contact us so we can help.

Returns and Exchanges

You may request a return or exchange within 10 days of receiving your order.

To qualify for a change-of-mind return, products must be unopened, unused, and in their original packaging, with any seals intact. A receipt, order confirmation, or other proof of purchase is required.

For hygiene and product safety reasons, opened or used personal care products are not eligible for change-of-mind returns. This restriction does not apply to defective, damaged, or incorrect products.

How to Request a Return

Email info@dosaskincare.com with:

  • Your order number or proof of purchase.

  • The product you would like to return.

  • The reason for your request.

  • Photos, if the item is damaged or incorrect.

Please contact us before sending products back. We will provide return instructions and the appropriate return address.

Once your return is approved, please send it within 10 days.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If a product is damaged, leaking, defective, incorrect, or missing, contact us as soon as possible, preferably within 7 days of delivery, so we can investigate promptly. This requested reporting period does not limit your rights under applicable law.

Keep the product and packaging until we provide instructions. Photos can help us review the issue.

For confirmed product defects or errors caused by us, we will arrange an appropriate replacement or refund and cover any required return shipping.

Return Shipping

Customers are responsible for return shipping costs for change-of-mind returns. We recommend using a tracked shipping service and keeping your shipping receipt.

Original shipping charges are nonrefundable for change-of-mind returns unless otherwise required by law.

If the return is due to a confirmed product defect, damage during shipping, or an error caused by us, we will cover the required return shipping and refund applicable original shipping charges.

Refunds

We will inspect returned products and notify you whether your refund has been approved within 5 business days of receiving the return.

Approved refunds will be issued to the original payment method within 10 business days of approval. Your bank or payment provider may require additional time to post the refund.

If your original payment method is no longer available, contact us so we can work with the payment provider to determine an appropriate refund method.

Exchanges

Exchanges are available for eligible unopened and unused products, subject to availability.

Customers are responsible for shipping costs associated with change-of-mind exchanges. We will explain any price difference or shipping charges before proceeding.

If the requested replacement is unavailable, you may choose another eligible product or a refund under this policy.

Skin Sensitivities and Product Preferences

Individual skin sensitivities and fragrance preferences vary. Please review ingredient lists and product descriptions before purchasing, and patch test new products before use.

If irritation occurs, discontinue use and contact us. Opened products are generally not returnable solely because of a fragrance preference or individual sensitivity. We will review concerns about product quality or safety individually.

Event Tickets and Private Bookings

Cancellation, refund, transfer, and rescheduling terms for events, workshops, and private experiences are provided in the event listing or booking agreement before payment.

If dŌSA Naturals cancels an event, you may choose a refund of the amount paid for the event or credit toward another available event.

Purchases Through Other Retailers

If you purchased a dŌSA Naturals product through another retailer or marketplace, please contact that seller to request a return or refund under its policies.

Your Consumer Rights

Nothing in this policy limits your rights under applicable consumer protection laws. The change-of-mind return requirements do not restrict remedies for defective or misdescribed products where required by law.

Contact Us

dŌSA Natural Skin Care, LLC

Email: info@dosaskincare.com
Phone: 312-446-6483
Website: https://dosanaturals.com