Privacy policy

dŌSA Natural Skin Care, LLC, doing business as dŌSA Naturals (“we,” “us,” or “our”), respects your privacy. This Privacy Policy explains how we collect, use, and disclose personal information when you visit dosanaturals.com, make a purchase, book an experience, subscribe to communications, or contact us.

1. Information We Collect

Depending on how you interact with us, we collect the following types of information:

  • Contact information: Your name, email address, telephone number, and billing or shipping address.

  • Purchase information: Products purchased, order history, transaction details, and payment status. Payment information is processed by our payment providers.

  • Account information: Information you provide when creating or using a customer account.

  • Event and booking information: Reservation details, participant information, and preferences you voluntarily provide.

  • Communications: Messages, inquiries, reviews, and other information you submit.

  • Marketing preferences: Email and text message subscription choices, consent records, and unsubscribe requests.

  • Device and website activity: IP address, browser type, device information, pages viewed, and interactions with our website, collected through cookies and similar technologies.

We collect information directly from you, automatically through your use of our website, and from service providers that help us operate our business.

2. How We Use Your Information

We use personal information to:

  • Process payments and fulfill orders.

  • Arrange shipping, returns, refunds, and exchanges.

  • Manage customer accounts and provide customer service.

  • Process event reservations and communicate booking information.

  • Send order confirmations and other service-related communications.

  • Send marketing communications consistent with your preferences and applicable law.

  • Understand website activity and improve our products, services, and customer experience.

  • Detect fraud, protect our website, and maintain security.

  • Maintain business records and comply with legal obligations.

3. How We Share Your Information

We disclose personal information when reasonably necessary to operate our business, including to:

  • Shopify, which hosts our online store.

  • Payment providers, which process and secure transactions.

  • Shipping and fulfillment providers, which deliver purchases.

  • Email and text messaging providers, which manage subscriptions and deliver communications.

  • Technology and support providers, which help operate, maintain, and improve our services.

  • Professional advisers, such as accountants and legal advisers, when needed.

Where enabled, analytics and advertising services may receive device identifiers and website activity to measure performance or deliver relevant advertising, subject to applicable consent requirements and privacy choices.

We may also disclose information to comply with legal requirements, respond to lawful requests, protect rights and safety, or in connection with a merger, acquisition, or transfer of our business.

The SMS-specific restrictions below apply to mobile messaging consent information.

4. Shopify and Payment Services

Our website is hosted by Shopify. Shopify collects and processes personal information to operate our store and provide services such as checkout, payment processing, fraud prevention, and related features. Shopify may also process information for its own purposes as described in its privacy policies.

Information submitted through our store may be transferred to Shopify and other service providers located outside your state or country.

Learn more about Shopify’s privacy practices and available choices at:

https://www.shopify.com/legal/privacy

https://privacy.shopify.com

Payment providers handle payment credentials according to their own privacy and security practices. Please do not send full payment card details to us by email or text message.

5. Cookies and Similar Technologies

Our website and service providers use cookies and similar technologies to support functions such as shopping carts, checkout, security, and remembering preferences.

Depending on the tools enabled on our store, these technologies may also support analytics and advertising.

You can manage cookies through your browser settings and any privacy controls available on our website. Where legally required, we request consent before using nonessential cookies.

Blocking certain cookies may affect website functionality.

6. Email Communications

If you subscribe to our email communications, we may send product news, offers, event announcements, and other information consistent with your subscription.

You can unsubscribe from marketing emails using the unsubscribe link included in those messages or by contacting us.

Unsubscribing from marketing emails does not prevent us from sending necessary communications about your purchases, reservations, or customer service requests.

7. Text Messages and Mobile Information

If you expressly opt in to our text messaging program, we collect your mobile number, subscription preferences, consent records, and messaging activity.

We use this information to send messages consistent with your subscription, which may include dŌSA After Hours announcements, event invitations, reminders, and promotional offers.

Providing your telephone number for a purchase, reservation, or inquiry does not, by itself, constitute consent to receive marketing text messages. Consent is not a condition of purchase.

Mobile information will not be shared with third parties or affiliates for their own marketing or promotional purposes. Text messaging originator opt-in data and consent will not be sold or shared for third-party marketing.

We may provide information necessary to operate our messaging program to service providers that deliver messages, maintain consent records, and process opt-out requests, or disclose information where required by law.

You may unsubscribe by replying STOP to a text message. You may receive a final confirmation of your unsubscribe request. For assistance, reply HELP or contact us using the information below.

Message frequency varies. Message and data rates may apply.

Email and text message subscriptions are managed separately. Unsubscribing from one does not automatically unsubscribe you from the other.

8. Your Privacy Choices and Rights

Depending on where you live and applicable law, you may have the right to:

  • Request access to personal information we hold about you.

  • Request correction of inaccurate information.

  • Request deletion of personal information, subject to legal exceptions.

  • Obtain a copy of certain information in a portable format.

  • Withdraw consent where processing relies on consent.

  • Opt out of targeted advertising or certain disclosures considered a “sale” or “sharing” under applicable privacy laws.

  • Appeal a denied privacy request where applicable.

To submit a request, contact us using the details below. We may need to verify your identity before completing your request. Authorized agents may submit requests where permitted by law.

We will not discriminate against you for exercising applicable privacy rights.

Where required by law, we honor recognized browser-based opt-out signals, such as Global Privacy Control, for applicable processing.

9. Information Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, including processing transactions, providing services, maintaining records, resolving disputes, and meeting legal requirements.

Retention periods vary by the type of information and our legal or operational needs. We may retain limited unsubscribe information to ensure that we continue to honor your communication preferences.

10. Information Security

We use reasonable administrative, technical, and organizational safeguards to protect personal information.

No method of electronic transmission or storage is completely secure. We cannot guarantee absolute security.

11. Children’s Privacy

Our website is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information online from children under 13.

If you believe a child under 13 has provided personal information through our website, contact us so we can review the matter and take appropriate action.

Parents or guardians booking an activity for a child should provide their own contact information and only the participant details needed for the reservation.

12. Third-Party Websites

Our website may link to websites or services operated by other companies. Their privacy practices are governed by their own policies.

Please review those policies before providing personal information.

13. International Transfers

Our service providers may process or store personal information in the United States or other countries, where privacy laws may differ from those in your location.

Where required by applicable law, appropriate safeguards apply to international transfers.

14. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices, services, or legal requirements.

The updated policy will be posted on our website with a revised “Last Updated” date. We will provide additional notice of material changes where required by law.

15. Contact Us

For privacy questions or requests, contact:

dŌSA Natural Skin Care, LLC

Website: https://dosanaturals.com
Email: info@dosaskincare.com
Phone: 312-446-6483
Mailing address: 1450 Tuscany Drive, Valparaiso IN 46385